Connecting your TSB accounts to SortMe

Connecting your TSB accounts to SortMe now uses your standard TSB online banking login. As of late May 2026, TSB has phased out the older mobile-app-specific credentials that used to be required.

Which credentials to use

When you connect TSB through SortMe, enter the same Customer ID and password you use to log into TSB online banking (tsb.co.nz or the TSB mobile app).

That's it. The older "TSB Mobile username" and separate mobile password are no longer used.

Troubleshooting

"My password isn't working"

  • Double-check you're using your current TSB online banking password (the one you use on tsb.co.nz or in the TSB app).
  • If you've recently reset it, give it a moment and try again.

"I used to connect with a Mobile username and now it won't work"

TSB retired the Mobile username system in May 2026. Use your regular Customer ID and online banking password instead.

"I get an error every time"

Get in touch with us and include:

  • Whether you've recently changed your TSB password,
  • The exact error message you're seeing.

Need a hand? Get in touch with our support team and we'll help you get connected.

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